TOPIC: My PMP Exam Simulator Subscription Has Expired

Hi,

My account has expired before any activation. As stated in the purchase confirmation email, waiting for the activation for more than 90 days has a bug.
I tried to contact the support team, but without success: no answer. Did anyone experienced the situation? How can I solve it?
I'm planning the take the exam by the end of April 2015 and this issue can cause a delay.
Please help!

Thanks.

Marcel,

I checked our helpdesk and I see your ticket. According to the timestamp on the ticket, you sent the email to us less than 6 hours ago and we promise a 24 hour response time.

So you are going to have to wait another 18 hours...

Just kidding! I have manually fixed the problem.

Please log on and good luck on your PMP Exam!

Hi Mr. Fichtner

I have the same problem and my simulator subscription has expired even before i activated it. Terms and conditions in the email mentions that subscription activation will only start after the activation but when i logged in today i received an expiration notification.

Please look into this problem and grant me access.

Cheers
Manjunath

Manjunath,

I have forwarded your request to This email address is being protected from spambots. You need JavaScript enabled to view it. - the team will assist you as soon as possible.

Hello,

I'm also having the same issue. I sent an email to the prep-cast support email a couple of days ago but haven't heard back. I logged in for the first time yesterday but my simulator access expires in 4 days.

Appreciate if the helpdesk could look into this before it expires. Thanks.

Michelle,

I've forwarded your message to the support team to make sure it gets prioritized!

My subscription also had this problem, expiring before being activated. I paid for a 60 day extension (not that I should have had to) and this will also expire before I sit the exam. Can my end date be amended?

Bradly - no worries. We'll get you sorted out. I have forwarded your message to This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance. (We know of this bug in the system and hopefully our developers can fix this "wrongful expiration" problem soon...)

Hello Mr. Cornelius,

I am also having the same problem and I got email saying that my PMP Exam simulator has expired without logging in.

I'm planning to take the PMP exam ASAP.

Can please look into this problem and grant me access.

Thanks,
Keerthi

Hello Everyone,

Please DO NOT post your requests for technical support in this forum. For any support questions please write to This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it..

We want to keep this forum open ONLY for topics that are related to the PMP exam itself and not for discussions about our products.

Thank you for understanding!