TOPIC: renew prepcast not on site as option

Trying to renew the prepcast and dont see any options to do it on the website Any insights?

Hi Kierris, this forum is manned by the customer service team, so please use the orange support button to the bottom right of your screen and log a ticket. Then they'll be able to help you with the renewal. Thanks.

I also saw you asked this question twice, so I'm going to go ahead and delete the other instance so replies are consolidated on this thread.