TOPIC: PMP Exam Simulator is Down - Please fix the issue.

Hello, I am not able to access my already taken exams in the PM Exam Simulator. I have an exam in a few days and need to go over past exam results and exam questions. Attached is the error I am receiving regarding, There is a problem contacting the server, please try again.

Please provide a resolution on this issue urgent matter.

Thank You.
Mayur Savaliya
732-979-1528

Same here. I have also addressed a ticket to Support.

yes its down for me too

Down for me as well, unable to open completed exam to review my wrong answers.

Hi Team,

Please fix the PMP Exam Simulator, its down since past 40-50 mins.
Prompt revert is highly appreciated.

Regards.

I'm experiencing this same issue.

I'm overserving the same issue. Please sort out this matter soon. I have my exam.

Just completed 200 and hoping for results

Hello .. same Issue .. please fix this ...

Same issue . Please look urgently into this issue and do the needful. I have exam in few days

Same here, exam tomorrow. SOS.

Fix the issue please... Time is limited before my exam.

I have the same issue...please fix the simulator as I have an exam coming up and I will like to go over previous exam questions/answers.

Prepcast is up and working fine for me.

Thank you Prepcast team to resolve this issue.

Hello Everyone,

The reason why some of you are seeing either slow responses or "contacting server" messages is due to the fact that we are seeing a higher than normal volume of users on the website. (In fact... about 50% more today than on regular days)

And even though we DOUBLED the number and capacity of our servers just a week ago, the sheer number of users was overwhelming things. But... In the past hour, the volume has once again dropped to normal levels and things should be back to normal.

One request (as posted on our Welcome page):

However... we have a request for all of you: The number one function that slows down the website is the statistics "Overview" tab in the simulator. This is the tab on the far left in the statistics and takes about 30 seconds to load. We would appreciate it, if you don't click on it today. Fewer people loading this tab means better overall performance.[/quote]

Thank you all.

Hello Still we cannot access the results of the past completed exams. Please fix this asap

@ Sumudu

The current situation should not be affecting your ability to access completed exam reports. Do you get an error message when you want to open a past report or is there a different problem you are seeing?

@Cornelius Fichtner ... now the issue has been fixed and i was able to access the pass exam results ... Thanks ...

@cornelius Thank you for the quick turnaround

It's working fine now. Thank you team

again the same issue as of yesterday...

I am trying to access to review the exam answers ... this issue is popping up... please help

Hi Cornelius and Team,

I am experiencing the same contact server error right now in Prepcast. I have a test on Wednesday and studying right now. Please fix this as an urgent matter as precast helping out a lot in a last minutes exam prep.

Thank You.
Mayur

Trying to contact server error is really annoying....especially when you are trying to access previous result reports to review
Not sure why PreCast team is not able to fix this issue. Helpdesk team says its a load issue.....PLEASE UGRADE YOUR INFRA.

Mr Cornelius and Team.....PLEASE HELP URGENTLY

I've been experiencing the same issue as of last night. Are there any updates on resolving the issue with overloaded resources? Can you create a new post/sticky it at the top of the forum indicating the outage to keep the community updated?

As with many others, my exam is this upcoming Wednesday December 23 and I've barely made a dent in the practice exams/reviewed my responses. Is there a discussion of refunds if the simulator does not come up in time?

I have the same issue. Created a ticket for support. Really hoping to get some help soon 161617

Cornelius, the current situation IS affecting my ability to access completed exam reports. The "Contacting the server... Please wait" message is looping constantly.

I am also in the same boat for the second day. The reason might be the server is being used by users more than the user limit, so server is experiencing heavy traffic.

sadly the issues i have been facing is since last 3-5 days. Previously it was intermittent and now since yesterday I cant even access the website.

please fix this at the earliest

If you were aware of this server unavailable problem, why did you go ahead and process my payment?
I was in the middle of Q118 when the server started acting up. Now I do not even know the my scores of all those questions I have answered for almost two hours.
Please kindly process a refund.
Thanks,
Terence Tante
506-233-5223

Hi,
At the moment the server in unavailable.
Are you going to fix it in few hours?
Thanks

I experienced the same thing from last night to today. Not able to review any answers for the tests I did. Please help.

It worse than yesterday.. now i cannot even login properly.
See attached ima ges

Unable to check exam reports since yesterday. Same time same issue. Kindly fix this. This is hindering the very need for PrepCast as we are not able to analyze the wrong answers.

Still Issue is not resolved. I am not able to access my test results, i want to do analysis of results. Kindly fix the problem.

Kindly fix the problem on priority. Its not working.

Mr Cornelius and Team.....PLEASE HELP URGENTLY
SO MANY OF US ARE ARE HAVING ISSUES BUT ABSOLUTELY NO RESPONSE FROM YOUR SUPPORT TEAM....EVEN AFTER 2 HOURS FROM REPORTING THIS ISSUE VIA EMAIL NO UPDATES...

@ Everyone

I wanted to let you know that we are experiencing a massive load on the simulator today. This is why we are seeing all these issues.

Right now, our project and development team are on a call to determine what can be done, and I am on hold with our hosting company to see what can be done on their side to improve performance.

We are working on resolving the issue, but - realistically speaking - we are being overwhelmed by the sheer volume of users on the simulator.

Thanks Mr Cornelius Fichtner. The issue seems to be resolved....at least at my end and hopefully this will be the last instance of load issues this year.
Hope your team resolves this on PRIORITY for all.

@ Everyone

Our development team will be initiating a reindex of various database tables shortly. This will improve things to a degree and not affect your ability to access the simulator.

And we will most likely initiate an emergency maintenance tonight in order to increase the available Database resources.

More updates later.

@ Everyone

We have decided to perform emergency maintenance of the simulator database later today in order to improve resources and availability. (This maintenance is in 8 hours and 40 minutes from now as I am writing this).

This emergency maintenance requires us to completely shut down the website and simulator. This means that you will NOT be able to use the simulator while we are performing this work. The maintenance window is expected to take approximately 1 hour.

While we realize that this maintenance may interrupt your preparation, this measure is essential to ensure we provide you with a reliable service. We sincerely apologize for the inconvenience and thank you for your understading.

@ Everyone

Update on the website and simulator status:

- We completed the emergency maintenance in order to increase the database resources.
- The maintenance was scheduled to take 1 hour, but it ended up taking 2 hours and 10 minutes (a process was stuck and the hosting provider had to "un-stuck" it for us).
- We will continue to monitor the situation but hope that the additional database resources will resolve the issue with the increased load.

Thanks for your patience during the down-time!

Again the issue appeared... Please check ... it was for some brief minutes and then again started to work... I am presently in the middle of complete PMP tests 3.

Its really very frustrating. Please have technical team on toes to get this resolved.