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Kano Analysis and Model of Customer Satisfaction
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TOPIC: Kano Analysis and Model of Customer Satisfaction

Kano Analysis and Model of Customer Satisfaction 10 years 11 months ago #3962

  • Tarek Al-Fahham
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I found the following classification to Kano's model for analysis/prioritization:

- Thresholds (must-have)
- Linear (the more satisfaction the better)
- Exciters (if time and money permits)

Or

- Delighter/Exciters
- Satisfiers
- Dissatisfiers
- Indifferent

What are the differences and relationship among the above categories?
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PMI Agile Certified Professional (PMI-ACP)® Exam
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Kano Analysis and Model of Customer Satisfaction

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