Joe,
I'm having a hard time answering your question because you didn't really specify what you are trying to do. For example, are you trying to claim PDUs from The PM Podcast? Or maybe from The PDU Podcast? Or are you asking in general how it is done? Or maybe you got an error message on the PMI website and you're trying to figure that out?
But maybe this will help: Please go to this page here
www.project-management-prepcast.com/tutorials
and then click on the "PDU Tutorials" tab. Maybe there is a tutorial here that will help?
Otherwise, please let us know what type of PDUs you are trying to claim and then we can answer.
Until Next Time,
Cornelius Fichtner, PMP, CSM
President, OSP International LLC