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TOPIC: How to escalate a support ticket

How to escalate a support ticket 8 years 4 months ago #7700

Mai Saleh Topic Author Offline Fresh Boarder Posts: 6 Thank you received: 0	How to escalate a support ticket I am having an urgent ticket with wrong expiration date of the exam and no helpful reply till now (this is a paid not free exam ) Request #69975 Your e-mail address will never be displayed on the site. Check this box to be notified of replies to this topic. Note: BBcode and smileys are still usable.
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How to escalate a support ticket 8 years 4 months ago #7702

Mai Saleh Topic Author Offline Fresh Boarder Posts: 6 Thank you received: 0	Please edit the category as this is wrong expiration date for a paid not free exam I paid for a 90-days and I m getting Timed & Learning mode for a week !!!! Your e-mail address will never be displayed on the site. Check this box to be notified of replies to this topic. Note: BBcode and smileys are still usable.
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How to escalate a support ticket 8 years 4 months ago #7703

Mark Wuenscher, PMP
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Platinum Boarder
Posts: 368
Karma: 1
Thank you received: 64

Mai, sorry you are having issues. I assume you have submitted a ticket via the exam simulator. Hopefully, someone will be able to address it soon. I found that the support team was very responsive when submitting tickets via the exam simulator. Good luck.

Mark Wuenscher, PMP
Community Moderator

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How to escalate a support ticket 8 years 4 months ago #7704

Mai Saleh Topic Author Offline Fresh Boarder Posts: 6 Thank you received: 0	I am waiting the whole day trying to have a response but nothing I am afraid to loss my access by end of the week despite its a paid exam ;( Your e-mail address will never be displayed on the site. Check this box to be notified of replies to this topic. Note: BBcode and smileys are still usable.
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How to escalate a support ticket 8 years 4 months ago #7705

Mai Saleh Topic Author Offline Fresh Boarder Posts: 6 Thank you received: 0	Still waiting and no help Your e-mail address will never be displayed on the site. Check this box to be notified of replies to this topic. Note: BBcode and smileys are still usable.
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How to escalate a support ticket 8 years 4 months ago #7706

Rochelle Martinez Offline Administrator Posts: 102 Karma: 4 Thank you received: 9	Mai, This has been resolved under Ticket #69975. You have been logging in to the wrong website. I forwarded the instruction to you and reset your password. Rochelle Martinez Support Agent Best regards, Rochelle Martinez VA Team Leader Your e-mail address will never be displayed on the site. Check this box to be notified of replies to this topic. Note: BBcode and smileys are still usable.
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How to escalate a support ticket