TOPIC: Free PMP Exam Sample Question of the Week

What is the best way to finish a formal customer presentation that will promote effective communication?

A. Taking minutes of the meeting
B. Offering the customer a cup of coffee
C. Asking the customer if they have any questions
C. Summarizing and recapping

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HINT: Answer the question from the perspective of the best method of communication.

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Answer and Explanation:
The correct answer is D.

Taking minutes of the meeting is not a good way to wind up a meeting. Minutes of the meeting should be taken during the meeting and not after the meeting. It's nice to offer coffee but here we are talking about effective communication and not being a nice person! Asking the customer if they have any questions is a mandatory requirement of effective communication but you must first wrap up your meeting by giving a summary of what has been discussed.