TOPIC: Free PMP® Exam Sample Question

You are developing the communications management plan for a construction project. You want to determine the information needs of the project stakeholders, specifically focusing on the type and the format of information that will be required to communicate with the stakeholders.

What is your best course of action?

A. Develop the stakeholder register
B. Review the requirements documentation
C. Conduct a communication requirements analysis
D. Consult the stakeholder engagement plan

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HINT: What tool or technique associated with the Plan Communications Management process determines the information needs of the project stakeholders?

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Answer and Explanation:
The correct answer is C.

The question implies that you are performing the Plan Communications Management process with the development of the communications management plan. Communication requirements analysis is one of the tools and techniques that may be used in this process.

Analysis of communication requirements determines the information needs of the project stakeholders. These requirements are defined by combining the type and format of information needed with an analysis of the value of that information.

Therefore, of the available answer choices, conducting a communication requirements analysis is the best course of action in this scenario.

Details for each option:

A. Incorrect. According to the scenario, the project is in planning. The stakeholder register is first developed during the Identify Stakeholders process which belongs to the Initiating Process Group.

B. Incorrect. The requirements documentation provides a description of how individual requirements meet the business need for the project. Although the requirements documentation may provide useful information in developing the communications management plan, the requirements documentation addresses project requirements rather than communication requirements.

C. Correct. Analysis of communication requirements determines the information needs of the project stakeholders. These requirements are defined by combining the type and format of information needed with an analysis of the value of that information.

D. Incorrect. The stakeholder engagement plan identifies the management strategies required to engage stakeholders effectively. These strategies are often fulfilled via communications. Although the stakeholder engagement plan serves as an input into the Plan Communications Management process, the information needs of the project stakeholders are determined by the analysis of communication requirements.

Reference: A Guide to the Project Management Body of Knowledge (PMBOK^® Guide) – Seventh Edition, Project Management Institute Inc., 2021,
2.1.1.4 Engage
2.4.4 COMMUNICATION
2.5.4 PROJECT COMMUNICATIONS AND ENGAGEMENT
4.2.2 COMMUNICATION MODELS

Process Groups: A Practice Guide, Project Management Institute Inc., 2023,
5.17 Plan Communications Management
10 Tools and Techniques