TOPIC: Free PMP® Exam Sample Question

The team has just reported to you that they have completed the Plan Quality Management process. You review their work and see that they have produced the quality management plan, and made the necessary updates to the project management plan and project documents.

What did they forget?

A. Determine quality metrics
B. Define quality roles and responsibilities
C. Revise the lessons learned register
D. Update the requirements traceability matrix

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HINT: An output of the Plan Quality Management process which serves as an input to the Manage Quality and Control Quality processes is missing.

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Answer and Explanation:
The correct answer is A.

The question suggests that the Plan Quality Management process was performed, and an element of this process was missed.

Quality metrics are a project document that serves as one of the outputs of the Plan Quality Management process. This document was not mentioned in the scenario. All of the other outputs are stated as being completed.

A quality metric, an input to the Manage Quality and Control Quality processes, specifically describes a project or product attribute and how these processes will verify compliance with it. Therefore, quality metrics are what was most likely missed by the project team.

One may argue that quality metrics should be part of the quality management plan just like the quality roles and responsibilities. While this may sound counter-intuitive, the PMBOK^® Guide describes quality metrics as a separate standalone document.

The complete list of the components of the project management plan vs. project documents can be found on page 89, Table 4-1. Project Management Plan and Project Documents.

Details for each option:

A. Correct. A quality metric specifically describes a project or product attribute and how the Manage Quality and Control Quality processes will verify compliance with it. Quality metrics are an output of the Plan Quality Management process and was not stated as being completed. Therefore, the quality metrics are what was most likely missed by the project team.

B. Incorrect. Determining quality roles and responsibilities is a key component of the quality management plan. The question indicates that the quality management plan has been developed. Therefore, this element was not missed by the project team.

C. Incorrect. The lessons learned register is a project document which may be updated as part of the Plan Quality Management process. The question states that all project documents were updated (revised).

D. Incorrect. The requirements traceability matrix is a project document which may be updated during the Plan Quality Management process. The scenario indicates that all project documents were updated. Therefore, this answer choice can be eliminated.

Reference: A Guide to the Project Management Body of Knowledge (PMBOK^® Guide) – Sixth Edition, Project Management Institute Inc., 2017, Page(s) 287

Great post! This really clarifies the Plan Quality Management process, and highlights the importance of not missing any steps, like defining quality metrics. Thanks for breaking down each option as well, it makes it much easier to understand. Keep these coming, they are super helpful for exam prep!