Smoothing helps everyone focus on what things they have in common and what may be necessary to work on before any collaboration can occur. When used alone, smoothing is only a short-term fix, but it may be necessary in a heated exchange situation.
Here is our free PMI-ACP Exam sample question of the week.
Question 111: During a heated exchange over what the definition of done is to the stakeholders, you have determined that there isn’t any way anyone is going to be able to collaborate on solutions. Which of the following conflict resolution strategies would work best in this situation?
A. Compromise
B. Forcing
C. Withdrawal
D. Smoothing
Active listening is a large part of effective communication and stakeholder engagement. It’s best to listen to what the stakeholder is saying rather than thinking about what you will do next or how to solve their problem.
Here is our free PMI-ACP Exam sample question of the week.
Question 110: For an Agile project manager, active listening is an important aspect to practicing adaptive leadership. If a stakeholder is talking to you about an issue, what should be your primary focus?
A. Solving their problem
B. Assessing their facial features
C. Thinking of what you will say next
D. Listening to what the person is saying and assessing the information
Having your team co-located in one team space improves communication and allows individuals to overhear information and choose to retain or discard it through osmotic communication. It also builds relationships and trust, but that only happens with improvement in communication.
Here is our free PMI-ACP Exam sample question of the week.
Question 109: On a co-located team, what is one of the major benefits of everyone sitting together in the same work space?
A. The Scrum Master can find everyone.
B. Daily stand-up meetings are easier to organize.
C. It enables improved communication.
D. It builds relationships and trust.
Training for Project Management Professional (PMP)®, PMI Agile Certified Practitioner (PMI-ACP)®, and Certified Associate in Project Management (CAPM)®
