You are beginning to execute a project to develop a new customer service system for a medical device manufacturer. You and your team concluded a meeting whose outcomes included defining and negotiating roles, responsibilities, procedures and processes. What was the project management interpersonal and team skill that you demonstrated during this meeting?
A. Training
B. Video conferencing
C. Team building
D. Negotiation
HINT: Negotiation is only one part of this important interpersonal skill.
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Correct Answer: C
Team building is conducting activities that enhance the team's social relations and build a collaborative and cooperative working environment. Like the outcomes described in the scenario, the objective of team building is to help individual team members work together effectively.
Reference:
A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Sixth Edition, Project Management Institute Inc., 2017, Page 340-342
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