Today I took the CAPM exam online from home using my laptop. After having a few initial problems with the check-in process I needed to restart my computer and try again, this meant needing to use the full 30 minutes prior to the exam start time.
I was surprised when the online adjudicator told me that I wasn’t allowed a pen or paper for the exam to make notes or do calculations by hand, I could only use the exam software on the computer screen to make notes or the built in calculator to do calculations.
I was about 60 questions into the exam when I needed to do a calculation, so I opened the calculator, this prompted an anti-virus software on my computer to unexpectedly open and alert me of an apparent threat. I knew that all other applications need to be closed on the computer, so I tried to close the anti-virus as quickly as possible and carry on. However, the exam software (Pearson Vue) detected it and ended my exam there and then without being able to finish it.
I contacted the adjudicator to ask if I could resume the exam and he said it wasn’t possible and he would open a case number for me and I will receive information in the next 3 days.
It’s safe to say I’m pretty gutted and I sure hope I don’t need to pay to take the exam again, I’m also going on vacation this week and was really hoping to have the exam out of the way before I travel.
Advice to anyone taking the exam from home: uninstall all anti-virus software completely or it can unexpectedly pop up in the middle of your exam and then your exam will finish.
